Experience
2022 - Present
Freelance UX Researcher and Designer
Conducted evaluative testing with 10+ participants using Zoom;
synthesized and designed against findings. Revamped website flow and navigation menus. Designed and reiterated based on user testing, including 5 second tests.
2022 - Present
University of Texas at Austin
Verify patient eligibility and benefits for clinical services and procedures in various departments, such as Physical Therapy, Gynecology, and Nutrition Therapy. Explained and educated patients on their benefits, and potential out of pocket costs.
2021-2022
Texas Physical Therapy Specialists
Verified eligibility and benefits with insurance, processed authorization requests, and corrected claims within the clinic. Communicated with insurance companies on behalf of patients for authorizations and approvals for visits.
Tools I Use
